Transport and delivery
The Products will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Address” field.
All Products will be delivered by express courier within 24/48 hours (one more day for the islands), it being understood that the Seller will in no case be responsible for unpredictable or unforeseeable delays.
Once the Products have been shipped, the Customer will receive a confirmation email with a link to refer to for tracking the shipment. Except in cases of force majeure or unforeseeable circumstances.
Countries where the service is active: Italy, Belgium, Croatia, Denmark, Finland, France, Greece, Ireland, Poland, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (with the exception of the Canary Islands and Ceuta and Melilla ), Sweden, Hungary.
Shipping cost for Italy € 10.00.
The price may vary based on the product purchased: in the case of very large or heavy products, the shipping price will increase which will be calculated at the time of the order conclusion.
FREE shipping in Italy for orders over € 200.
For shipments abroad, the price will vary based on the country of destination and the product purchased.
The price will be calculated at the time of the conclusion of the order.
Right of withdrawal and return
Without prejudice to the cases of exclusion provided for in point VI below, the Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (the “Right of Withdrawal” or the “Withdrawal”).
The Withdrawal may concern all or only part of the Products purchased by the Customer.
The right of withdrawal can be exercised within 14 days following the date on which the customer, or the third party designated by him, has acquired physical possession of the Products.
In the case of multiple Products ordered by the Customer through a single Order and delivered separately, the Right of Withdrawal can be exercised within 14 days following the date on which the Customer, or the third party designated by the same, has acquired physical possession of the last Product.
To exercise the Right of Withdrawal, the Unregistered Customer must send a written communication to the Seller within the preceding term to the following e-mail address firstname.lastname@example.org indicating:
• Order number
• Name and Surname of the holder of the Order
• Reason for withdrawal
The indication of the reason is optional and will not affect the right of withdrawal, the indication of the reason for withdrawal is requested by the Seller to improve the sales service, the statistics associated with these evaluations are carried out completely anonymously and in full respect of the privacy regulations.
Once the Notice of Withdrawal has been received, the Seller’s customer service will, once the regularity of the withdrawal has been verified, communicate to the Unregistered Customer, by e-mail, the confirmation of the Right of Withdrawal exercised, the number of the case and the instructions. for the return of the Products.
To exercise the Right of Withdrawal, the Registered Customer must access the “My Orders” section and send the Seller, within the previous term, a Withdrawal request, accessing the specific Order (summarized in the section of the Site dedicated to the Registered Customer) for which you want to exercise the right of withdrawal. Once the Right of Withdrawal has been exercised, the Seller’s customer service will, once the correctness of the Withdrawal has been verified, communicate to the Registered Customer by e-mail, confirmation of the Right of Withdrawal exercised, the number of the file and instructions for returning the Products.
The Right of Withdrawal can also be exercised by going, within the same term as above, to the store indicated on the contact page. The withdrawal form must be completed in the store, attaching the transport document certifying the delivery of the product for which the withdrawal is requested and then returning the intact product as provided below.
The right of withdrawal is governed by the following conditions:
I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, if the Product is made up of several components or parts, it is not possible to exercise the Withdrawal only for part of the Product purchased.
II. In case of timely exercise of the Right of Withdrawal, the Seller will refund to the Consumer Customer the full price of the Products (excluding delivery costs) subject to the Withdrawal (the “Returned Products”) within 14 days from the date of receipt of the Notice of Withdrawal . The Seller will have the right to suspend the refund until receipt of the Returned Products.
III. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different refund method provided that it is no longer onerous for the Seller.
IV. The Customer who communicated the Withdrawal within the deadline and with the methods indicated above will be required to return the Products Returned to the Seller within and no later than 14 days from the sending of the Withdrawal communication.
V. The Seller is responsible for all costs necessary for returning the Returned Products.
VI. The Products must be returned intact and in a normal state of conservation, inserted in the original packaging, complete with all their parts (including packaging and accessory documentation). Non-compliant returns cannot be accepted. The shipping address is: Rossi Gian Luca’s Sport Cycling – Via Settevalli 193/195 – 06129 Perugia PG.