GENERAL CONDITIONS OF ONLINE SALES
1. Introduction and effectiveness of the General Conditions
The seller of the products (the “Products” or the “Product“) and owner of the website www.ciclismosport.com (the “Site“) is the company Ciclismo Sport di Rossi Gian Luca – VAT 03178350546 and C.F. RSSGLC61P09G478B, based in Italy, in Via Settevalli 193/195 – 06129 Perugia PG (the “Seller“).
These general conditions of sale (the “General Conditions“) govern the remote purchase, through the Site, of the Products in compliance with Italian law.
The person who accesses the Site to make purchases (the “Customer“) is required, before making purchases, to carefully read and accept these General Conditions by accessing the relevant page of the Site on which they are published.
2. Choose and order the Products
The characteristics of the Products (e.g. sizes, color variations, description, composition etc.) as well as the price of the Products for sale on the Site are shown in the description of each Product.
The graphic representation of the Products corresponds to the photographic image accompanying the relative description. The image of the Products has the sole purpose of presenting them for sale and may not be representative of their characteristics and quality.
Each Customer can purchase the Products by registering on the Site (the “Registered Customer“), or he can purchase them in “guest” mode without therefore registering (the “Unregistered Customer“). In any case, the Customer must complete and send the order form (the “Order“) in electronic format, selecting the chosen payment method.
Following the sending of the Order:
– The Customer will receive an e-mail from the Seller containing the Order number, the list of Products covered by the Order with their essential characteristics and the overall price, including delivery costs and any ancillary charges;
– The Seller will check the availability of the Products covered by the Order and: i) if they are available, he will proceed to fulfill the Order; ii) if they are not available, the Order will be canceled; iii) if instead only some of the Products covered by the Order are not available, the Order will be processed only for the part of the Products available.
3. Prices and delivery costs
The prices of the Products are expressed in Euros and include VAT.
The delivery costs, where due, remain the responsibility of the Customer and will be indicated in detail before submitting the Purchase Order (the “Accessory Charges“).
4. Methods of payment
The Customer can pay the price of the Products and the related Accessory Charges by credit card, PayPal or bank transfer:
- Credit Card
The circuits on which it is possible to purchase within the Site are:
The Site does not store the Customer’s credit card number.
Once the Order has been placed, the Customer will be redirected to the PayPal site where he can make the payment through his account or using a card, also prepaid, or in any case according to the methods accepted by PayPal and in compliance with the related conditions.
- Bank Transfer
Once the order has been placed, an email will be sent to the customer stating the contact details for the bank transfer.
5. Transport and delivery
The Products will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate “Shipping Address” field.
All Products will be delivered by express courier, without prejudice to the fact that the Seller will in no case be liable for unforeseeable delays or not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email with a link to refer to for tracking the shipment. Except in cases of force majeure or unforeseeable circumstances, the Products will be delivered within 5 working days from the day following the Order.
Countries where the service is active: Italy, Belgium, Croatia, Denmark, Finland, France, Greece, Ireland, Poland, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain (with the exception of the Canary Islands and Ceuta and Melilla ), Sweden, Hungary.
6. Right of withdrawal
Without prejudice to the cases of exclusion provided for in point VI below, the Customer has the right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty (the “Right of Withdrawal” or the “Withdrawal“).
The Withdrawal may concern all or only part of the Products purchased by the Customer.
The Right of Withdrawal can be exercised within 14 days following the date on which the Customer, or the third party designated by the same, has acquired physical possession of the Products.
In the case of multiple Products ordered by the Customer through a single Order and delivered separately, the Right of Withdrawal can be exercised within 14 days following the date on which the Customer, or the third party designated by the same, has acquired physical possession of the last Product.
To exercise the Right of Withdrawal, the Unregistered Customer must send a written communication to the Seller within the preceding term to the following e-mail address email@example.com indicating:
- Order number
- Name and Surname of the holder of the Order
- Reason for withdrawal
The indication of the reason is optional and will not affect the right of withdrawal, the indication of the reason for withdrawal is required by the Seller to improve the sales service, the statistics associated with these evaluations are carried out completely anonymously and in full respect of the privacy regulations.
Once the Notice of Withdrawal has been received, the Seller’s customer service will, once the regularity of the withdrawal has been verified, communicate to the Unregistered Customer, by e-mail, the confirmation of the Right of Withdrawal exercised, the number of the case and the instructions. for the return of the Products.
To exercise the Right of Withdrawal, the Registered Customer must access the “My Orders” section and send the Seller, within the previous term, a Withdrawal request, accessing the specific Order (summarized in the section of the Site dedicated to the Registered Customer) for which you want to exercise the right of withdrawal. Once the Right of Withdrawal has been exercised, the Seller’s customer service will, once the correctness of the Withdrawal has been verified, communicate to the Registered Customer by e-mail, confirmation of the Right of Withdrawal exercised, the number of the file and instructions for returning the Products. .
The Right of Withdrawal can also be exercised by going, within the same term as above, to the store indicated on the contact page. The withdrawal form must be completed in the store, attaching the transport document certifying the delivery of the product for which the withdrawal is requested and then returning the intact product as provided below.
The right of withdrawal is governed by the following conditions:
I. The Right of Withdrawal applies to the Product purchased in its entirety; therefore, if the Product is made up of several components or parts, it is not possible to exercise the Withdrawal only for part of the Product purchased.
II. In case of timely exercise of the Right of Withdrawal, the Seller will refund to the Consumer Customer the full price of the Products (excluding delivery costs) subject to the Withdrawal (the “Returned Products“) within 14 days from the date of receipt of the Notice of Withdrawal . The Seller will have the right to suspend the refund until receipt of the Returned Products.
III. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different refund method provided that it is no longer onerous for the Seller.
IV. The Customer who communicated the Withdrawal within the deadline and with the methods indicated above will be required to return the Products Returned to the Seller within and no later than 14 days from the sending of the Withdrawal communication.
V. The Seller is responsible for all costs necessary for returning the Returned Products.
VI. The Products must be returned intact and in a normal state of conservation, inserted in the original packaging, complete with all their parts (including packaging and accessory documentation). Non-compliant returns cannot be accepted. The shipping address is: Ciclismo Sport di Rossi Gian Luca – Via Settevalli 193/195 – 06129 Perugia PG.
7. Legal guarantees
Legal guarantee for the customer: the customer has the right to make use of the legal guarantee provided for in articles 128 to 132 of the Consumer Code. This guarantee provides, inter alia, that the Customer, under penalty of forfeiture, must report to the Seller the possible lack of conformity of the Product within 2 months of discovery (art. 132, Consumer Code). Following this complaint, the Consumer Customer will have the right to request the repair or replacement of the defective Product, without prejudice to the other rights provided for by the law in his favor. By virtue of the aforementioned guarantee, the Seller is responsible for the conformity defects that occur within 2 years from the delivery of the Product. Beyond this term, the Seller, therefore, will not be responsible for the conformity defects found by the Customer. In the event of replacement or repair of the Product, the terms of the warranty relating to the replaced or repaired Product are the same as those of the original Product. Therefore, the overall two-year duration of the legal guarantee will however start from the delivery of the original Product. In order to take advantage of the warranty, the customer must provide evidence of the date of purchase.
8. Errors and limitations of liability
The information relating to the Products is constantly updated. However, it is not possible to guarantee the complete absence of errors for which the Seller cannot be held responsible, except in cases of willful misconduct or gross negligence.
The Seller reserves the right to correct any errors, inaccuracies or omissions even after an Order is sent, or to modify or update the information at any time without prior communication, without prejudice to the Customer’s rights pursuant to these General Conditions and of the applicable legislation.
Except in the case of willful misconduct or gross negligence, any Customer’s right to compensation for damages or the recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and / or things, caused by non-acceptance or evasion , even partial, of an Order and from the sale of the Products.
The Seller also declines all responsibility for direct or indirect damages of any nature, whether they are or in any form they arise, resulting from the use of the Site and/or the news, photos and information contained therein.
Any complaints must be sent to the Seller by writing to the email address: firstname.lastname@example.org.
10. Applicable law and jurisdiction
The sales contract between the customer and the seller is concluded in Italy and regulated by Italian law. All disputes that may arise between the Seller and a Consumer Customer in relation to these General Conditions and / or individual purchase orders will be devolved to the exclusive jurisdiction of the Consumer Customer’s place of residence or domicile, where located in the Italian territory; in all other cases, territorial jurisdiction will be devolved exclusively to the Court of Perugia.
11. Treatment of personal data
The Customer’s data are processed by Ciclismo Sport di Rossi Gian Luca in accordance with the provisions of the legislation on the protection of personal data, as specified in the information provided in the appropriate section.